THE HUMAN EDGE IN A DIGITAL WORLD:

Even in an automated world, trust, empathy, and judgement remain irreplaceable for claims professionals. Amid accelerating technology, it is the enduring value of human connection that delivers fair and effective claims outcomes. Technological tools are evolving, and we must use them to our advantage, but our humanity remains the edge in this world.

On April 11-14, 2027, the PLRB Claims Conference & Insurance Services Expo will gather thousands of adjusters, claims executives, and industry professionals for four days of interactive education at the Henry B. González Convention Center in San Antonio, TX.

This year's theme, THE HUMAN EDGE IN A DIGITAL WORLD, reflects a simple truth: even as automation and technology reshape claims handling, trust, empathy, and judgment remain essential to achieving fair and effective outcomes.

Sessions explore the evolving world of claims, bringing together insights on complex losses, coverage, technology, innovation and leadership, while keeping the human connection at the heart of the work. Led by experts from across the industry, the conference combines experience-based education with a full expo hall connecting attendees to the tools and partners shaping claims handling’s next chapter.

Who Will Be There?

Professionals Like You

Claims executives, directors, and managers
Property, auto, and casualty adjusters, including large loss and catastrophe
Coverage, subrogation, and SIU/fraud professionals
Claims technology and innovation leaders
Risk and claims operations leaders
Claims training and leadership development professionals

Speakers Who Know the Work

Claims executives, senior adjusters, and operations leaders from carriers and TPAs
SIU investigators and coverage counsel addressing fraud, ADR, and coverage issues
Technology and industry experts sharing practical solutions and perspectives

View Speakers